Last updated: August 2026
These terms have two parts. Part 1 governs your use of this website. Part 2 describes the standard terms that apply to our estimates and work unless a signed contract says otherwise.
Part 1 — Website terms of use
Acceptance
By using dpinno.com, dpcctv.com or thedpinnovation.com you agree to these terms. If you do not agree, please do not use the site.
Permitted use
You may use this site to learn about our services and to contact us about work. You may not use it to transmit malicious code, attempt to gain unauthorized access, scrape it at a volume that degrades service for others, or misrepresent your identity when contacting us.
Content accuracy
We keep the information here current, but service descriptions, capabilities, and any prices shown are general information, not an offer. Nothing on this website is a quote. A binding price comes only from a written proposal signed by both parties.
Intellectual property
The text, layout, photographs, and graphics on this site are owned by DP Innovations or used with permission. Manufacturer names and logos are the trademarks of their respective owners and appear only to identify products we install and support; their appearance does not imply endorsement unless stated.
You may share links to this site freely. Please do not reproduce substantial portions of the content without asking.
Submissions
Information you send through the quote form or by email is handled under our Privacy Policy. Do not send confidential or sensitive material through the form — including credentials, network diagrams for live systems, or anything covered by a non-disclosure agreement — until we have agreed a secure method with you.
Links to other sites
Links to manufacturer or third-party sites are provided for convenience. We do not control them and are not responsible for their content.
No warranty for the website
This website is provided "as is." We do not warrant that it will be uninterrupted or error-free. This does not affect the warranty we give on work we perform, which is covered in Part 2.
Part 2 — Standard project terms
These terms apply to our proposals and work unless superseded by a signed contract, a general contractor's subcontract, or a purchase order we have accepted in writing. Where documents conflict, the signed contract controls.
Estimates and proposals
- Written proposals are valid for 90 days unless stated otherwise.
- A proposal covers only the scope described in it. Anything not listed is excluded.
- Verbal estimates are budgetary only and are not binding.
- Proposals assume normal working hours of Mon–Fri, 8:00am–6:00pm. After-hours, weekend, and holiday work is quoted separately.
Scope changes
Changes to the scope — added drops, relocated devices, different materials, additional rooms — are handled by written change order describing the work and the price adjustment. We will not proceed with extra work on a verbal instruction alone, because it protects both of us to have it in writing.
Site conditions and customer responsibilities
We price work assuming the site is ready. The customer is responsible for:
- safe, timely access to all work areas, including keys, badges, or escorts
- adequate parking and a staging area for materials
- electrical power at the equipment locations before trim-out
- a clear, dry, and reasonably clean work area
- disclosing known hazards — asbestos, lead paint, live circuits, structural concerns
- disclosing the location of concealed utilities and existing cabling
- obtaining any landlord, HOA, or tenant approvals required
Delays caused by site conditions, other trades, or restricted access may result in additional charges for standby time and remobilization.
Concealed and pre-existing conditions
Our price is based on conditions visible at the time of the walkthrough. Concealed conditions — blocked pathways, undisclosed firewalls, non-compliant existing cabling, structural obstructions — are not included and will be priced by change order once discovered.
We do not warrant existing cabling, equipment, or infrastructure that we did not install. Where we work on or extend an existing system, our warranty covers only our own work and materials.
Permits, codes, and inspections
We install to applicable TIA, NEC, and manufacturer standards and to local code. Permit fees and inspection costs are excluded unless stated in the proposal. Where a permit is required, the customer is responsible for arranging access for inspection.
Materials and lead times
- Material prices are based on supplier pricing at the time of quotation. Where a supplier increases prices or a product becomes unavailable before we order, we will notify you and propose an equivalent substitute or a price adjustment.
- Lead times quoted are estimates provided by our suppliers, not guarantees.
- Title to materials passes to the customer on payment in full. Risk of loss passes on delivery to the site.
- Special-order and custom items are non-returnable once ordered.
Scheduling
We schedule around your operations and the other trades on site wherever we can. Schedules are estimates and are subject to weather, supplier delivery, permit and inspection timing, and the readiness of preceding trades.
Payment terms
- Deposit of 50% due at contract signing on projects over $5000.
- Progress billing monthly on projects longer than 20 weeks.
- Balance due net 30 from invoice date.
- Late balances accrue interest at 2% per month, or the maximum permitted by Missouri law, whichever is less.
- The customer is responsible for reasonable collection and attorney's fees on past-due amounts.
- We reserve the right to suspend work on accounts more than 90 days past due, and to file a mechanic's lien as permitted under Missouri law.
Workmanship warranty
We warrant our workmanship for 1 year from substantialcompletion. If our installation fails in normal use during that period, we will correct it at no charge for labor.
Equipment and materials carry the manufacturer's warranty, which we will register and help you claim. Manufacturer warranty terms and periods vary by product and are not extended by us.
Certified cabling installations may qualify for an extended manufacturer system warranty where the full channel is installed with approved components. Ask us if that applies to your project.
What the warranty does not cover
- damage from misuse, abuse, vandalism, or unauthorized modification
- work performed on our installation by others
- damage from power surges, lightning, flooding, fire, pests, or other events outside our control
- pre-existing cabling, equipment, or infrastructure we did not install
- movement, additions, or changes made after our work is complete
- consumable items and normal wear
- software, firmware, and cloud services provided by third parties
- environmental conditions outside manufacturer specification — heat, humidity, dust, or inadequate ventilation in equipment rooms
Confidentiality and security work
Security system designs, camera placements, access control configurations, network diagrams, and credentials are treated as confidential. We share them only with personnel assigned to your project and with parties you authorize.
We will sign your non-disclosure agreement on request. If your facility requires background-checked personnel, badging, or specific clearances, tell us before quoting so we can price and staff accordingly.
Insurance and licensing
DP Innovations carries general liability and workers' compensation insurance when required. Certificates are available on request.
Limitation of liability
To the extent permitted by Missouri law, our liability arising out of the work is limited to the amount paid to us for the portion of the work giving rise to the claim. We are not liable for indirect, incidental, or consequential damages — including lost profits, lost data, lost business, or downtime — even if advised of the possibility.
Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be limited.
Cancellation
If a project is cancelled after acceptance, the customer is responsible for work performed to date, materials ordered or delivered, restocking fees charged by our suppliers, and non-returnable special-order items.
Dispute resolution and governing law
These terms are governed by the laws of the State of Missouri. The parties will attempt in good faith to resolve any dispute by direct negotiation before commencing formal proceedings.
Changes to these terms
We may update these terms. The version in effect when your proposal was signed governs that project.
Contact
DP Innovations Box 234, Strafford, MO 65757 sales@dpinno.com · service@dpinno.com · (417) 612-8220